Returns & exchanges
At SmartSwag, we want you to love every item you purchase. If for any reason you are not completely satisfied, we are happy to accept returns under the following guidelines:
Return Window: Items can be returned within 30 days of the original purchase date. Unfortunately, we cannot accept returns after this period.
Condition of Items: To be eligible for a return, all items must be in their original condition with tags intact. Worn, washed, or damaged items will not be accepted.
Custom Orders: Custom and personalized orders are subject to a restocking fee. This fee will be deducted from your refund to account for the time and resources used in creating your custom item.
To initiate a return, please fill out the attached form. Once your request is reviewed and approved, we will provide detailed instructions for completing your return. Please note that shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
We appreciate your understanding and look forward to assisting you. If you have any questions, don’t hesitate to reach out to our customer service team!